Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We DO NOT offer returns or refunds on personalized items such as custom-printed invitations, personalized stationery, or custom-requested designs.
Additional non-returnable items:
- Gift cards
- Instant Downloadable items
- Digital Templates (see Digital Item Policy for more info.)
To complete your return, we require a receipt or proof of purchase.
Please contact us first before returning any item.
There are certain situations where only partial refunds are granted:
- A misprint issue that is the result of a mistake by the printer (Kards by Kaylee), customer errors will not be eligible for a refund
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
Digital items aren’t eligible for returns or exchanges on Kards by Kaylee because of the nature of these items.
No returns or exchanges
Buyer can contact seller about any issues with an order. We will be happy to help you edit a template or give tips for printing but once a digital design is downloaded we cannot offer a refund.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will provide an address to send the merchandise.
To return your product, you should mail your product to:
Kards by Kaylee
142 Black Oak Dr., Foley, MO 63347
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.